What People Have Said

“Paul and his co-founder Paul Postance used their collective and extensive experience in the fields of ecommerce and conversion optimisation to audit Alamy for customer-centricity. They provided valuable insights that only come from an outside perspective, and gave us a detailed set of recommendations. Their approach is focused on business value and business growth and their final report packed with home truths that have given us the kick-start we needed.”

Emily Shelly, MD of Alamy

“In all honesty, the maturity audit was a wake-up call. Since the audit we have re-organised the E-commerce team to better support optimisation, and while we still have a way to go, I think we’re already seeing a more mature CRO effort.”

Stuart McMillan, Former Deputy Head of Ecommerce at Schuh

“The maturity audit we did with Paul was incredibly insightful and valuable for building a more user-centric product development team and we have since used the learnings to spearhead improvements within the team and throughout the organisation.”

Deborah Clarke, Former Head of UX at Cartrawler

The Maturity Audit

Find out more about the business impact of the Customer-Centricity Maturity Audit.