The Art of User Research Moderation

Written By Paul Rouke

In this series of short videos I share tips on the art of user research moderation, developed and refined over the last 20 years that I have been working in user research and user experience.

If you are interested to learn more in-depth insights on user research, I deliver a 3 day user-research masterclass to in-house teams.

Be Human

Be Genuinely Respectful

Listen Far More Than You Talk

Be Comfortable With Silence

Ask Open Questions

Use Your Intuition to Dig Deeper

Show Sincere Gratitude to the Participant

Paul Rouke

I offer a confidential reflective space for high-performing executives & leaders carrying private pressure, before strain turns into personal, relational or professional damage

Following experiencing marital, business & public image collapse aged 41, my heart now is for high-achieving men and women who look strong on the outside, but are carrying hidden weight on the inside

https://www.paulrouke.co.uk
Previous

Over 10 Years of UX, CX & CRO Resources
Next

Do You Have a Customer Experience (CX) Strategy?