I am delighted to announce the launch of our YouTube channel. We have started to add videos to our channel, and we expect that we will continue uploading videos on the following:

• explaining more details of the Customer-Centricity Maturity Model and individual assessment points

• discussing various different experiences Paul and I have had working both in-house (Paul Postance) and client side (myself)

• discussing customer-centricity within different businesses through recorded zoom sessions

• capturing CX reviews such as this 1st one on the incredible Squarespace platform

The 1st Videos on our NEW YouTube Channel

Next steps

• View more details of the Customer-Centricity Maturity Model

• View details of the Customer-Centricity Maturity Audit

• View details of the Customer-Centricity Training Programme