A frank discussion between Paul Rouke, former CEO of PRWD, and David Darmanin, CEO of HotJar and industry thought-leader in conversion optimisation, sharing experiences of company culture, customer centricity and experimentation within brands big and small.

Other Q&A Sessions

• Brian Massey & Paul Rouke on Customer-Centricity

• Peep Laja & Paul Rouke on Customer-Centricity

• Talia Wolf & Paul Rouke on Customer-Centricity

• Michael Aagaard & Paul Rouke on Customer-Centricity

• Roger Dooley & Paul Rouke on Customer-Centricity

• Andre Morys & Paul Rouke on Customer-Centricity

Resources

• Customer-Centricity Maturity Model

• Customer-Centricity Maturity Audit

• Customer-Centricity Training Programme