What an experience. What a 56 hours!

In the last 56 hours the new brand “Become Customer-Centric” has been born and brought to live, hallelujah!

The website you are on right now didn’t exist 56 hours ago!!!

Paul and Paul Join Forces

22nd January 2021

Paul and I spoke for the 1st time in probably around 18 months. I explained that I had closed PRWD and that I was now moving in to consultancy. Paul had been consulting for the last few, but hadn’t had any engagements over the last 6/7 months. It has certainly been a lean period for me over the last 12 months I have to say.

27th January 2021

I messaged Paul on WhatsApp and then Paul messages me back.

11th February 2021

Following sign-off, Paul and I start working together to deliver a Customer-Centricity Maturity Audit for an SME e-commerce business.

9th March 2021

9th March 2021 - 2-5pm

Paul and I deliver a 3-hour presentation of the strategic Customer-Centricity Maturity Audit.

9th March 2021 - 9pm

I did a Facebook Live explaining how God had led me to the domain name www.becomecustomercentric.com and how I was gaining revelations of what is to come for this new consultancy.

9th March 2021 - 9.58pm

I register the domain name www.becomecustomcentric.com.

9th March 2021 - 11.52pm

At 11.52pm I signed up to use Unbounce as Paul and I had spoken about creating a landing page to promote the Maturity Audit moving forward.

10th March 2021 - 1.55am

Having not been impressed with the Unbounce user experience, I was led to start creating the new website for Become Customer-Centric on Squarespace.

10th March 2021 - 2am - the start of designing & building this website

I began designing this website that you are on now. I stayed up until around 3.15am. I made great progress due to how incredible Squarespace is, a platform that I can’t recommend enough.

11th March 2021 - 13:13pm

I sent Paul a screenshot of the logo design I had just done in Microsoft Powerpoint to get his feedback. He liked it!

11th March 2021 - 2.49pm

I sent Paul a short video of the initial homepage I had designed, which was looking quite good I have to say with the new logo!

11th March - 8pm

I sat down with my laptop and decided to spend as long as it takes to get this website ready for going live on Friday 12th March in the morning.

12th March 2021 - 6am

As I’m writing these words I have been designing and building this website for the last 10 hours. In a few hours time it will be going live, just in time for when Paul and I speak to the MD of the client we have just presented to 3 days ago.

In these last 10 hours I have taken a wide range of UI components from the Maturity Model and Maturity Audit presentation template, and prepared them to start using them within this new website.

Here are some of them, which you may recognise if you have already looked around the new website!

Become Customer-Centric YouTube Channel

During this last 24 hours I have also created the Become Customer-Centric YouTube channel. We are expecting this channel is going to become a key part of the brand and it is very exciting. We are going to be doing Q&A and discussion sessions with business leaders all on customer-centricity, culture, mindset, growth, customer experience and employee experience.

Here is a link to the channel, which at the time of writing doesn’t yet have its first video!

Become Customer-Centric LinkedIn Business Page

In this last 45 minutes I have created the Become Customer-Centric LinkedIn business page. Feel free to join the group!

Become Customer-Centric Facebook Group

Also within this last hour I have created the Become Customer-Centric Facebook group. Feel free to join!

Become Customer-Centric Twitter Account

In the last 24 hours I set-up the new Become Custom-Centric Twitter account. Feel free to follow!!

Yes, I’ve Also Done a Google Business Page for Become Customer-Centric!

It had to be done, a clean sweep, why not. You’ll soon be able to find Become Customer-Centric on Google!

I started designing this website on Wednesday 10th March 2021 - 1am

Alongside everything else I have been doing including enjoying family time with my 3 daughters, this website has been designed and launched within 56 hours! What a profound few days it has been.

As it turns out my last day of a 7-day water fast was Wednesday 10th March.

This website will go live before 1pm today, Friday 12th March 2021

I spoke to Paul at 9.30am to show him the website and then we had our follow-up call with our client from Tuesday’s Maturity Audit presentation.

Live Launch of Become Customer-Centric on Facebook

In the next hour I will do a live launch of the website and the consultancy on Facebook Live. Thank You Father!

This website and setting up all the social media accounts have been done in 56hours. Praise God for giving me the strength to work through last night to get this ready, what a profound act this has been!

God bless and protect you and your family.

Agape,

Paul